Describe the problem in your own words. Chat with Brom, our AI helper, get one safe next step, and request remote or hands-on help — like calling a ride, but for your computer.
Free to ask. No passwords, ever. No shame, ever.
Ask Brom for a safe first step, or send a help request and we’ll route it to the right kind of support. Please never share passwords, recovery codes, or payment details here.
Brom is a fictional, AI-assisted guide for Fix My Frozen PC. His answers are general education, not a diagnosis, and high-risk steps always belong with a human. If a step feels risky, stop and ask. Chat isn’t stored; a help request is saved only when you send one, and you can track it anytime with your ticket number + email (track a ticket).
From one frustrating device to the technology your business depends on, start with the problem — not a confusing package.
Slow, frozen, infected, or refusing to start? Get straightforward help diagnosing the problem and planning the right fix.
Prefer to handle it yourself? Get patient, plain-language support that helps you understand the next step before you click it.
Practical, ongoing technology support for small local businesses that need reliable systems without a full-time IT department.
FrozenCare is a planned Windows care service that coordinates trusted Windows security and maintenance tools, keeps an eye on system health, and explains what is slowing your computer down.
Schedule and monitor Microsoft Defender quick and full scans, with clear results and follow-up when attention is needed.
Coordinate Windows Storage Sense, temp-file cleanup, startup review, and disk-space alerts — without registry-cleaner tricks.
Alert on sustained CPU, memory, disk, GPU, or available temperature spikes and identify the processes creating the load.
Replace mystery percentages with explanations: what changed, what is using resources, and whether you need to act.
DESIGN PRINCIPLE: Observe first. Recommend second. Change only with permission.
FrozenCare is in development and is not currently available for download. It is designed to work with Microsoft Defender, not replace the Windows antivirus engine. Follow the build →
Build a right-sized support relationship around your actual devices, people, and priorities — from one-time cleanup to ongoing care.
Discuss business support →Chat with Brom or send a request with the device, the symptoms, and when the problem began.
We’ll help determine whether remote guidance, hands-on repair, or ongoing support makes sense.
You’ll get a clear next step before service starts. No mystery process and no pressure.
We’re developing a trusted local network that will help people find nearby computer-service professionals — like a neighborhood dispatch for tech support. Screening, availability, and service areas have not yet launched.
Want it in your area? Tell us where:
Fix computers for a living?
Describe the problem in your own words. We’ll help you find the most sensible next step.