Ticket → skills → learning
Local engineering workspace. Production customer and technician sign-in is not connected. Learning does not authorize device changes or certify a technician.
Decision
Required skills
Comfort is self-reported. Demonstrated levels require a separate human assessment. Reference links open outside this app; opening one does not complete training.
| Skill | Required | Comfort | Demonstrated | Learning |
|---|
Your comfort
Learning progress
Voluntary release
Releasing preserves learning progress and carries no credit penalty. Stop any running timer first.
Human triage review
Independent assessment
Assess a different technician after reviewing their work against the learning objectives. Enter an internal evidence reference, without secrets. A passing result records an internal demonstrated level, not a vendor certification.
Future routing
Reviewed work credits
10 non-cash credits per independently reviewed completed ticket and technician. Current linked references cost zero credits; paid redemption is unavailable.